

From Request to Delivery: How to Improve Service Management with a More Visual and Efficient Workflow
More and more properties are offering guests a wider range of digital services during their stay: room service, take away, rentals, amenities, experiences or additional products. This evolution responds to a new reality: guests expect to access more services quickly and easily from their mobile devices, with the same convenience they experience when managing any other aspect of their daily lives. However, expanding the range of digital services creates an important challenge


7 Micro-Enhancements to Improve Your Operations During Peak Season
The most anticipated time of the year has arrived. Accommodation is almost fully booked, seasonal staff are joining at the last minute, and the first guests are beginning to arrive. As preparations for the busiest period get underway, there is often an unwritten rule among management teams: "Now that the season is starting, let's not change anything." And it makes perfect sense. No operations manager wants to redesign processes or put additional pressure on the team just days




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